Telephone traces had been swamped and the Alberta Well being Companies web site crashed on Wednesday morning as seniors rushed to e book vaccination appointments.
AHS mentioned, as anticipated, the web reserving software was experiencing very excessive volumes Wednesday morning when the vaccine program opened as much as extra folks.
“Name volumes to Well being Hyperlink stay excessive and wait occasions could also be longer than regular. Please be affected person – we anticipate Alberta having sufficient appointments for all seniors age 75 and older by April, pending vaccine provide,” AHS tweeted within the morning.
Alberta Well being Companies requested that folks not name 911 as some had been clearly taking that route in frustration.
By late afternoon, 30,000 folks had booked appointments, mentioned AHS.
Albertans born in 1946 or earlier (ages 75-plus) had been capable of obtain the COVID-19 vaccine in two doses, starting Wednesday morning. A variety of folks had been expressing their frustration on Twitter.
Alberta’s chief medical officer of well being Dr. Deena Hinshaw mentioned, “We all know that age is the best figuring out consider whether or not somebody might expertise extreme outcomes on account of COVID-19. I wish to remind our eligible seniors that vaccines are secure and efficient.
“Now that it’s your flip, please prepare to be immunized to guard yourselves and people round you.”
Well being Minister Tyler Shandro mentioned at a day information convention that 6,000 appointments had been made within the first hour.
“This can be a good drawback to have, that so many individuals are excited about reserving these vaccinations,” he mentioned.
He mentioned the choice would have been to inform 1000’s of individuals they needed to wait.
“AHS has for a lot of weeks been capable of bolster their infrastructure, staffing capability at 811 to have the ability to assist with this,” he mentioned.
“AHS and Telus are trying into any of the difficulties which may have occurred within the first hour.”
Many individuals took to Twitter to voice their frustrations.
“So shut after which it crashed once more. What a joke,” tweeted one.
One girl mentioned she refreshed her display consistently for one hour and 45 minutes earlier than getting by means of an appointment on her second try after the primary failed.
Some reported getting partway by means of the method, which incorporates filling out a questionnaire, solely to get an error message.
The NDP criticized the federal government’s dealing with of the vaccination reserving system.
“The failure of the web vaccination reserving software is a supply of nice misery for the 1000’s of Albertans who had been unable to make use of it to guard themselves or their family members, as they had been promised,” mentioned NDP well being critic David Shepherd.
“Only a week in the past, Premier (Jason) Kenney boasted that his authorities was ‘able to roll.’ He mentioned Alberta was able to inoculate ‘a couple of million folks’ a month,” he mentioned in a press release.
“Nevertheless their very own web site was not capable of deal with 150,000 folks searching for to e book appointments.”
Appointment bookings could be made on-line at ahs.ca/covidvaccine or by calling Well being Hyperlink at 811.
Relations can e book on their behalf, however will want the senior’s Alberta Well being Care quantity and date of start.
— With recordsdata from The Canadian Press