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Problems are now mounted with Ontario’s on-line and phone-in COVID vaccine booking system, which left some seniors 80 and older in Grey-Bruce and elsewhere unable to ebook appointments, the health unit stated.
Grey Bruce Health Unit’s telephone traces had been being overwhelmed because of the issues, a health unit information launch stated Monday, the primary day the province’s booking system went dwell throughout Ontario. But later Monday afternoon the issues had been mounted, the health unit stated in a tweet.
Appointments might be made on-line at ontario.ca/bookvaccine or via the provincial toll free quantity 1-888-999-6488.
“There’s been points, not simply domestically however quite a few health items have had the identical factor. We have issued a information launch and we’re working with the province to get it resolved,” health unit spokesman Drew Ferguson stated in an preliminary voice message response to questions concerning the issues.
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“Some have been profitable however others are getting faulty bookings to clinics they shouldn’t be attending,” he stated.
Dr. Ian Arra, the Grey-Bruce medical officer of health, confirmed early Monday night the issues had been mounted by early afternoon. Should they recur, the health unit is ready to step in, he added.
“We are ready, nevertheless, we actually consider within the provincial system that’s going to ship,” he stated. “We believe within the provincial system.”
The heath unit might use its personal booking software program and call-centre help, however that will not be as environment friendly as a result of native software program might not be capable of talk instantly with the registration system, Arra stated.
Ontario Premier Doug Ford was advised by reporters throughout in his day by day COVID information convention about issues much like these described by the native health unit. He stated greater than 45,000 folks in Ontario have been booked for vaccinations however he vowed to look into it.
“Over 45,000 folks have been capable of get via on the web site. But make no mistake about it, if there’s bumps within the highway, little wrinkles within the system, I’ll guarantee you we may have this taken care of instantly.”
Before the issue was addressed, the Grey Bruce Health Unit acquired reviews from folks unable to make use of the provincial on-line and toll-free telephone line vaccine booking system. The on-line system didn’t replicate the present vaccine clinic schedule in Grey-Bruce and the telephone system had been sending folks to the health unit to ebook appointments.
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The “ensuing calls are overwhelming our telephone system,” the health unit stated in its information launch Monday morning.
“Additionally, some callers are being directed to the Simcoe Muskoka 211 Community Connections helpline, which has no info on Grey-Bruce. Do not name public health or your healthcare supplier for an appointment, even when directed to by the provincial booking operator,” the preliminary health unit launch stated.
The launch reiterated folks shouldn’t name public health or your healthcare supplier for an appointment, even when directed to by the provincial booking operator.
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