The initiative offers AIHS case managers who work with households with Medicaid waivers entry to Vela, Caregiver Homes’ safe digital collaboration platform, to facilitate communication with household caregivers of Medicaid customers. The program was launched in late August of 2020 with roughly 11 AIHS case managers and about 60 households enrolled. Since then, AIHS case managers have reported higher entry to households, better perception into the care being offered at residence and improved care high quality.
AIHS case managers level to Vela’s streamlined textual content messaging and file-sharing capabilities as two key options that boosted caregiver engagement in the course of the pandemic. Unlike a telephone name or telehealth appointment, Vela’s safe textual content messaging function permits conversations to be carried on intermittently. This methodology of communication elevated caregiver engagement by 75%, along with making a document of the interplay to be referred to later. Case managers additionally provide optimistic suggestions on the digital platform’s ease of use, and the additional layer of group it offers to deal with a big caseload.
The consensus amongst case managers is that Vela offers one other alternative for employees and households to attach,” says Maureen Widner, Chief Operating Officer of AIHS. “This device has the power to raised help households all through this disturbing time. We are happy with the outcomes of the pilot and excited to maneuver ahead with this enlargement.”
At the start of the COVID-19 public well being disaster, AIHS moved quickly to transform their workers to distant standing and their methodology of service provision to a extra high-tech method.
“AIHS has at all times been ‘boots on the bottom’ and within the residence addressing the Social Determinants of Health,” says Widner. “I’m proud of the efforts of the company to place high-touch again in our service supply and Vela, alongside with different telephonic and tele-health pilots we now have carried out, has been a terrific accomplice in these efforts. We consider that Vela will proceed to boost how we serve Hoosier households sooner or later.”
“Technology is not a alternative for human connection in healthcare, but it surely performs a significant function in sustaining help for households in the course of the pandemic and even past,” says Jennifer Trowbridge, Senior Director of Operations, Caregiver Homes of Indiana. “We are happy to have the chance to increase the use of Vela as a platform on behalf of our AIHS households.”
About Aging and In-Home Services of Northeast Indiana (AIHS)
AIHS is the federal and state designated Area Agency on Aging (AAA) and Aging & Disability Resource Center (ADRC), is a non-profit community-based group with a mission to advertise dignity, independence, and advocacy for older adults, individuals with disabilities and their caregivers. AIHS has gained nationwide recognition as a neighborhood chief reworking the normal social companies mannequin into an built-in care mannequin which bridges well being care, behavioral well being and neighborhood companies to raised serve susceptible, at-risk populations.
About Caregiver Homes from Seniorlink
Caregiver Homes from Seniorlink is a tech-enabled well being companies firm centered on holding care within the residence, the place household caregivers play a pivotal function. Our options mix collaboration expertise by our proprietary app, Vela; evidence-based medical protocols; and the human contact of devoted care groups working in partnership with household caregivers. Seniorlink’s options result in improved outcomes, price financial savings, and improved shopper engagement and satisfaction for well being plans and suppliers. For extra data, please go to www.Seniorlink.com.
SOURCE Seniorlink, Inc.