The New Brunswick Health Council has launched its fourth survey about the quality of home care in the province.
Those who have received services may receive a survey by mail from mid-March until June that will ask them about their experience.
CEO Stephane Robichaud says, “They are received by mail and they are accompanied by a letter that explains to them how to proceed. We expect around 14, 000 people will be receiving the survey this year.”
The survey focuses on a number of areas, “Timely access, communication with the home care provider, coordination of care. There are a number of areas that we look at throughout the various survey questions,” Robichaud says.
Home care includes health and personal care services. Health services may be provided by a nurse, social worker, physiotherapist, occupational therapist, speech language pathologist, respiratory therapist, dietician, or rehabilitation assistant; they are most often provided by the Extra-Mural Program.
Personal care services are provided by a home support worker and may include help with bathing, dressing, grooming, feeding, transferring, home cleaning, laundry, meal preparation, or respite/relief care. They are most often provided by home support agencies. In New Brunswick, the Department of Health funds the Extra-Mural Program.
Robichaud says, “We will then move through the analysis of these results, as we go into late summer and fall. We would expect by around this time next year, to be able to inform people of the results of this survey.”
The results of this survey will be made public in the spring of 2022.